FIND THE RIGHT ANSWERFrequently asked questions

Travel is one of those things that naturally gives rise to queries, concerns and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? Should I have pasta or paella for lunch? For questions frequent and otherwise, this is the spot.

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Travel

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With eyecom-travel, you will enyoy the entire world. Because eyecom-travel is a "whole world in one place"!

Choosing a trip

Everybody is choosing the trip according to their needs and each person have different demands. Thats why we are organising our trips individualy.
Trip style

Which style of trip is right for me?
Our three styles of travel – Resonable, Advanced and VIP – cover a whole gamut of travel experiences. To find out which one has ‘You’ written all over it, visit our trip styles page.

Are trips physically demanding?
Want to lie in a hammock and not move until cocktail hour? We’ve got a trip for that. Want to power up the side of mountain at high altitude? We’ve also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is… or isn’t. Find out more about ratings.

Travelling with children

Does eyecom-travel have family trips?
Travel agency eyecom-travel offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and eyecom-travel has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please click here full details and FAQs associated with our Family Adventures.

Travelling in a group

Who are eyecom-travel travellers?
Eyecom-travel adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an eyecom-travel adventure to suit your interests and comfort level. Each eyecom-travel adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. On most of our adventures no previous experience is required.

How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 6-16 people, though our group sizes are on average 10 people. Our Overland trips are in luxurious vehicles that can carry up to 8 travellers. Group sizes are displayed on each trip’s overview page on our website.

Is it possible to arrange a private tour?

This is exactly, what eyecom-travel do the best. We are able to arrange any kind of private tour. If you are thinking to spend your honeymoon, bachelor party, wedding anniversary or celebrate your birthday in style or just spend a wonderfull time, this is an great opportunity for you.

Are there age restrictions on your trips?
For the majority of our trips the minimum age is 0. 🙂 An adult must accompany all children under the age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.

Travelling solo

I’m travelling alone – is that OK?

This is the beauty of the eyecom-travel style of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. But even purchase a solo tour is a possibility.

If I am travelling solo, will I be charged a single supplement?

As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on all of our trips).

If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.

Room types

Can we book bigger than double room?
Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. If you will prefer a family room or even to rent a villa, we can arrange this too.

Can I book a single room?
Of course. All eyecom-travel trips have tis possibility.

Food, drink and dietary requirements

I have special dietary requirements – will they be catered for?
We are able to accommodate all dietary requirements. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.

Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or ask your tourguide, who will be happy to answer it for you.

Trip style

Which style of trip is right for me?

Our three styles of travel – Resonable, Advanced and VIP – cover a whole gamut of travel experiences. To find out which one has ‘You’ written all over it, visit our trip styles page.

Are trips physically demanding?

Want to lie in a hammock and not move until cocktail hour? We’ve got a trip for that. Want to power up the side of mountain at high altitude? We’ve also got a trip for that. To determine what type of trip suits you best, each of our trips comes with a Physical Rating to let you know how physically demanding it is… or isn’t. Find out more about ratings.

Travelling with children

Does eyecom-travel have family trips?

As a family travel agency, eyecom-travel offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on destination, and eyecom-travel has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. Please click here full details and FAQs associated with our Family Adventures.

Travelling in a group

Who are eyecom-travel travellers?

Eyecom-travel adventures are for travellers with a yearning to get off the beaten track. Whether you’re travelling solo, with a group of friends, or are aged 18 or 70, there is an eyecom-travel adventure to suit your interests and comfort level. Each eyecom-travel adventure has a physical and cultural grading to help you decide if the trip is right for you. No special skills are required for most adventures, just a sense of adventure and a curiosity about the world. On most of our adventures no previous experience is required.

How many people will be on my trip?

Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips you’ll be part of an intimate group of 6-16 people, though our group sizes are on average 10 people. Our Overland trips are in luxurious vehicles that can carry up to 7 travellers. Group sizes are displayed on each trip’s overview page on our website.

Is it possible to arrange a private tour?

This is exactly, what eyecom-travel do the best. We are able to arrange any kind of private tour. If you are thinking to spend your honeymoon, bachelor party, wedding anniversary or celebrate your birthday in style or just spend a wonderfull time, this is an great opportunity for you.

Are there age restrictions on your trips?

For the majority of our trips the minimum age is 0. 🙂 An adult must accompany all children under the age of 18. Younger children can join us on our Family trips and Short Break Adventures, but check each trip for its minimum age, which is located on the trip’s overview page on the website. Most of our trips don’t have a maximum age limit, but a Self-Assessment Form is required for all passengers 70 years and over.

Travelling solo

I’m travelling alone – is that OK?

This is the beauty of the eyecom-travel style of travel: many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. But even purchase a solo tour is a possibility.

If I am travelling solo, will I be charged a single supplement?

As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on all of our trips).

If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.

Room types

Can we book bigger than double room?

Depending on the trip style you choose, our trips are organised on a twin, triple or multishare basis. If you will prefer a family room or even to rent a villa, we can arrange this too.

Can I book a single room?

Of course. All eyecom-travel trips have this possibility.

Food, drink and dietary requirements

I have special dietary requirements – will they be catered for?

We are able to accommodate all dietary requirements. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.

What will the food be like on my trip?

Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.

Can I drink the water in the countries I visit?

In some destinations it may not be wise to drink the local water. For more details, you can find country-specific information in our fantastic Destination Pages, which can be found in the red menu bar at the top of our home page, or ask your tourguide, who will be happy to answer it for you.

Before you depart

Some things need to be set up before
Currency information

What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?

Our Trip Notes include a section on ‘Spending money’. Please refer to this for an idea on budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.

Where do I find my trip notes?

How do I obtain Trip Notes/itinerary for full details of my trip?

Make sure you bring these with you. Every trip has a set of trip notes, accessible on our website, that gives you in-depth information about all aspects of your trip and it will be also sent to your email. To access your Trip Notes, please visit your trip’s specific facts page on our website. The Trip Notes are accessible at the top of this page.

Travel insurance

Do I need travel insurance?

Travel insurance is compulsory for all eyecom-travel travellers and should be taken out at the time of booking. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

What does my policy need to cover?

At a minimum, your travel insurance should be ‘comprehensive’, providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.

Visa information

How do I find out about the visa requirements for the trip I am interested in?

While we do include information in our Trip Notes about visa requirements, we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can contact our travel agent who can arrange these for you at a cost.

How do I organise my Visa?

Please contact the relevant local embassy or our travel agent, to organise your visa/s.

Do you help with Visas?

Eyecom-travel is assisting in the actual application of visas for a cost, but you can do this by yourself through the embassy.

My application says I need a letter of invitation or other supporting documentation, do you provide these?

There are certain destinations, such as Central Asia and Middle East, where you will need support documentation from eyecom-travel in order to apply for your visa. The ‘visa section’ of your Trip Notes will include information about what you need to send to us (scanned passports, employment letters etc.).

Safety and medical information

I am concerned about the political stability of the country through which my trip will travel.

The safety of our passengers, leaders and operators is a major priority for eyecom-travel. With this in mind, we monitor world events very closely and eyecom-travel makes operational decisions based on informed advice from a number of sources, in particular the level of the Czech Government Department of Foreign Affairs & Trade (DFAT) travel advisory. If this advisory is at Level 4 ‘Do Not Travel’ then eyecom-travel will either cancel the eyecom-travel Travel operated trip or reroute the itinerary to avoid the areas concerned.

How safe are my belongings whilst on the trip?

While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.

What is the best way to carry money?

We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used. Check your Trip Notes and the relevant Destination Page on our website for more country-specific information.

What should I bring?

What type of luggage do you recommend I take?

On most Intrepid trips you will not be required to carry your own luggage, eyecom-travel staff will take care of it. For a full list of what to take on your adventure see our Ultimate Packing List.

Can I store excess luggage at the starting point hotel?

Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).

Do I need to bring a sleeping bag?

We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference. Refer to your Trip Notes if you are unsure whether a sleeping bag is required.

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